Janeo Jewels takes your privacy seriously, and we treat any information you provide us with care.

Any personal or contact information submitted to this website will be used solely for the purposes of contacting you in relation to the products & services offered by Janeo Jewels.

We will not pass on your details to any other person or organisation for any reason, except our delivery agents, unless required to do so by law.

Contract for sale

janeojewels.com has made every effort to display the jewellery as accurately as possible. Most products have been described with sizes/lengths and accurate colour options. However, we are aware that colours and images vary slightly according to the monitor they are viewed on. In most cases, the only surprises is that the crystal, diamantes and  particularly the Swarovski products are far more dazzling in real life than the pixels of the monitor allow us to show!

The advertising of products on the site is the way in which we are able to display all the items available to buy thought the site. We aim to keep items in stock at all times but to the very nature of our product the range being imported or hand-made means that it is inevitable there could be breaks in supply. It should not be possible to order any item that is not in stock. You can only place items in

Your basket that are currently in stock meaning that you can shop with confidence that the items that you have chosen will be with you within a few days. 

However, on rare occasions, stock levels may be incorrect and you will be contacted. That means your order is an offer, not a contract of sale between you and janeojewels.com, so prices and stock availability won’t be contractually confirmed until you recurve the ‘confirmation of despatch’ email sent once your order has been successfully picked and we can confirm stock levels have been checked. 


Every item of jewellery in the Janeojewels collection has been carefully to represent the highest standards of quality. See Our Guarantee below 

Please be aware that whilst we take great care to accurately describe the jewellery shown on our website, a lot of the items are hand made from natural materials and as such their composition and colour may vary slightly from that shown and are usually in same way unique.

We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from us, but in the unlikely event that you are unhappy in any way with our service or products, please contact us by e-mail at customer service@janeojewels.com immediately and we will attempt to things right or arrange for a return. See Returns below.

Our guarantee

Quality – All our jewellery is either handmade or manufactured to a very high standard.
Confidence – Secure online payment system via HSBC services.
Convenience – Your items will be delivered to your door by mail recorded, Standard or Special Delivery, See Delivery below.
Peace of Mind – A no quibble 14 day returns policy & a 30-day guarantee on all our jewellery.

Making a Purchase

When you make a purchase from janeojeewels.com:

You will receive an electronic confirmation upon receipt of your order an soon as your order has been received. You will receive notification of dispatch usually within 1-2 working days of your order being processed. It should not be possible to order any inform that is not in stock. You can only place items in your basket that are currently in stock meaning that you can shop with confidence that the item that you have chosen will be with you within a few days.



UK – Depending on your local currency, our prices are stated in pound sterling (£) *Euros (€) or *US Dollars ($) and include VAT at the rate of 17.5%.* Approximate Value

Outside UK

We reserve the right to alter prices to take into account forces beyond our control (e.g. currency fluctuations, and/or duties).

Safety & Security

We accept VISA, MasterCard, American Express, Visa Debit, Visa Electron, and Maestro& Solo. 

To security receive your payments over the Internet we use Secure Sockets Layer (SSL) technology, which is the standard Internet practice and means your details are protected. You can see that you are in a secure environment thought the ‘padlock’ symbol on Microsoft Internet Explorer or ‘key’ symbol on Netscape Navigator. SSL.works with Microsoft Internet Explorer version 9.0 and later/Netscape Browser versions 2.0 and later. We feel it’s important to have this level of security available, so anyone using lower version browsers should contact us by e-mail on customer.services@janeojewels.com

Please don’t try to send order via email, as we cannot guarantee any secure transmission of details. If you’re still worried about security over the Internet, then please contact us by e-mail


Secure Transaction: All credit/Debit card transaction are handled E-Payment Card Processing by HSBC who use secure socket layer technology (SSL) which is standard for secure connections over the internet. 

Please see our certificate on our site for further information


A cookies is a small file stored on your computer by a web site to give a unique ID. Cookies help make it easier and taster for you to use our site because it can remember if you’ve visited the site, and they help us provide you with the information you need about your gift reminders or account details when and where you need it.

A cookie generated by our site contains no information about you. It contains only a numeric ID that, for example, allows you to retrieve your account details or shopping list. The cookies lets you enter your email and password so you don’t have to enter those details again, or it lets you save products to a wish list it available.

In keeping with our privacy policy on customer information, we analyse data via cookies only in aggregate, not at the individual customer level.

Email usage

Janeojewels.com uses your address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant janeojewels.com site or new gift news, but only with your permission. We will not pass your details on to any other relevant third parties that we think you may be interested in if you have requested us not to do this.


All right, including copyright, in the content of these web pages are owned or controlled for these purposes by janeojewels.com.

You are not permitted to copy, download, store (in any medium), adopt or change in any way the content or images contained within the web pages of janeojewels.com for any reason what so ever without the prior written permission of janeojewels.com.

These terms and conditions cannot be varied except by changes made by janeojewels.com on the site, which we may make form time to time.