Company Details

Thank you for using the janeojewels.com on-online, boutique (“the site”). Please use this section for information about the terms and conditions that govern your of the site. We invite you to print out these terms and conditions. YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY OUR TERMS AND CONDITIONS.

Janeojewels.com is owned and operated by:
The Neo knitting & Trims Co Limited
Pater Pal House
High Street
Leicester
LE2-5DE
United Kingdom
REG No: 41213372
VAT No: GB781546213
Tel: 0116 271 4923
E-mail: enquiries@janeojewels.com


Contract for sale

janeojewels.com has made every effort to display the jewellery as accurately as possible. Most products have been described with sizes/lengths and accurate colour options. However, we are aware that colours and images very sfightly according to the monitor they are viewed on. In most cases, the only surprises is that the crystal, diamants and particularly the Swarovski products are far more dazzling in real life than the pixels of the monitor allow us to show!

The advertising of products on the site is the way in witch we are able to display all the items available to buy thought the site. We aim to keep items in stock at all times but to the very nature of our product the range being imported or hand-made means that it is inevitable there could be breaks in supply. It should not be possible to order any item that is not in stock. You can only place items in your basket that are currently in stock meaning that you can shop with contidence that the items that you have chosen will be with you within a few days.

However, on rare occasions, stock levels may be incorrect and you will be contacted. That means your order is an offer, not a contract of sale between you and janeojewels.com, so prices and stock availability won’t be contractually confirmed until you recarve the ‘confirmation of despatch’ email sent once your order has been successfully picked and we can confirm stock levels have been checked.


Quality

Every item of jawellery in the janeojewels collection has been carefully to represent the highest standards of quallty. See Our Guarantee below

Plaese be aware that whilst we take great care to accurately describe the jewellery shown on our website, a lot of the items are hand made from natural materials and as such their composition and colour may vary slightly from that shown and are usually in same way unique.

We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from us, but in the unlikely event that you are unhappy in any way with our service or products, please contact us by e-mail at customer service@janeojewels.com immediately and we will attempt to things right or arrange for a return. See Returns below.


Our guarantee

Quality – All our jewellery is either handmade or manufactured to a very high standard.

Confidence – Secure online payment system via HSBC services.

Convenience – Your items will be delivered to your door by mail recorded, Standard or Special Delivery, See Delivery below.

Peace of Mind – A no quibble 14 day returns policy & a 30-day gurarantee on all our jewellery.

Nickel Free

All are products on the website are Nickel Free, meeting the requirement of the Nickel Directive 76/769/EEC


Making A Purchase

When you make a purchase from janeojeewels.com:

  • You will receive an electronic confirmation upon receipt of your order an soon as your order has been received.
  • You will receive notification of dispatch usually within 1-2 working days of your order being processed.

It should not be possible to order any inform that is not in stock. You can only plase items in your basket that are currently in stock meaning that you can shop with confidence that the intem that you have chosen will be with you within a few days.


PAYMENT

Price

UK – Depending on your local currency, our prices are stated in pound sterling (£) *Euros (€) or *US Dollars ($) and include VAT at the rate of 17.5%.

* Aprroximate Value

Outside UK

We reserve the right to alter prices to take into account forces beyond our control (e.g. currency fluctuations, and/or duties).


Delivery Details

Standard Delivery ( £2.50 )

Once your order has been accepted, we aim to delivery your item(s) within 3-5 working days. You will receive an e-mail notification from us as soon as your shipment has been sent. You can also trake and view orders at http://www.royalmail.com. All orders are posted using Royal Mail Recorded Delivery and will require a signature on delivery.

Special Delivery (£5.50)

If you need or would like a guaranteed next day delivery, you have the option to change to Special Delivery. This option is only available if you place an order before 2pm ton date of order Monday-Thursday only, which will guarantee delivery next working day before 1pm.

Late/Lost Deliveries

If your delivery is late, please contact Royal Mail at http://www.royalmail.com with your tracking number which we sent you by e-mail. In the event of non-delivery we can only replace or refund the order after 20 working days after which the Post Office clasify the parcel as lost. Janeojewels cannot be held responsible for the ate or loss of delivery.

Please Note if no one is available to accept the delivery, the package will be returned to your local Royal Mail sorting office.

Overseas Delivery Charges

All order are delivered using Royal Mail Recorded Delivery and include full insurance.

For shipping Overseas, Charges are as follows:

Europe      £5.95 Royal Mail Recorded Delivery Time 3-5 days from despatch

USA & Worldwide      £5.95 Royal Mail Recorded Delivery Transit 4-9 days from despatch


Safety & Security

We accept VISA, MasterCard, American Express, Visa Debit, Visa Electron, Maestro & Solo.

To security receive your payments over the Internet we use Secure Sockets Layer (SSL) technology, which is the standard Internet practice and means your details are protected. You can see that you are in a secure environment thought the ‘padlock’ symbol on Microsoft Internet Explorer or ‘key’ symbol on Netscape Navigator. SSL.works with Microsoft Internet Explorer version 9.0 and later/Netscape Browser versions 2.0 and later. We feel it’s important to have this level of security available, so anyone using lower version browsers should contact us by e-mail on customer.services@janeojewels.com

Please don’t try to send order via email, as we cannot guarantee any secure transmission of details. If you’re still worried about security over the Internet, then please contact us by e-mail

customer.services@janeojewels.com

Secure Transaction: All credit/Debit card transaction are handled E-Payment Card Processing by HSBC who use secure socket layer technology (SSL) which is standard for secure connections over the internet.

Please see our thawte certificate on our site for further information


Cookies

A cookies is a small file stored on you’re computer by a web site to give a unique ID. Cookies help make it easisr and taster for you to use our site because it can remember if you’ve visited the site, and they help us provide you with the information you need about your gift reminders or account details when and where you need it.

A cookie generated by our site contains no information about you. It contains only a numeric ID that, for example, allows you to retrieve your account details or shopping list. The cookies lets you enter your email and password so you don’t have to enter those details again, or it lets you save products to a wish list it available.

In keeping with our privacy policy on customer information, we analyse data via cookies only in aggregate, not at the individual customer level.


Email usage

Janeojewels.com uses your address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant janeojewels.com site or new gift news, but only with your permission. We will not pass your details on to any other relevant third parties that we think you may be interested in if you have requested us not to do this.


Returns

At janeojewels.com we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items.

Items can be returned direct to janeojewels.com within 14 days* using the detachable address slip at the bottom of the dispatch note. When returning goods to janeojewels.com we would advise you to send the item(s) with their original packaging to ensure that the product is not damaged in transist, unused and accompanied by the detachable address slip at the bottom of the dispatch note. Janeojewels.com cannot accept returns of earrings or cleaning products, this is due to hygiene reasons and does not effect your statutory right.

The guarantee does not cover loss or damage caused by accident, misuse, nagiect or normal wear and taar.

For your benefit and security in the event of the return we recommend that you send the goods back to Janeojewels.com by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the googs whist they are in transit. If you should experience probierns with or have any queries about our returns procedure please contact us via our e-mail customer.service@janeojewels.com

we will aim to respond to your mail within business working day.

Should you have any cause for complaint, you should return the llern to janeojewels.com. Peter Pal House, High Street, Oadby, Leicester, LE2 5DE, or e-mail customer.service@janeojewels.com. You will need to send the returns slip with the product. Janeojewels.com will then impiement full remedial work at no expense to you. The guarantee does not cover lose or damage caused by accident, misuse, neglect or normal wear and fear.


Copyright

All right, including copyright, in the content of these web pages are owned or controlled for these purposes by janeojewels.com.

You are not permined to copy, download, store (in any medium), adopt or change in any way the content or images contained within the web pages of janeojewels.com for any reason what so ever without the prior written permission of janeojewels.com.

These terms and conditions cannot be varied except by changes made by janeojewels.com on the site, which we may make form time to time.

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